Helpful answers for life with your pet. Still need a hand? Email support@shoppetly.com.
Orders & delivery
Where do you ship?
Available destinations and shipping options appear when you enter your address at checkout. If yours is not listed, contact us before ordering.
How long does delivery take?
Our standard delivery estimate is 3–7 business days after processing and shipment, unless another estimate is shown for your product or at checkout. This is not a guaranteed arrival date. Contact us if you need help with a delivery estimate.
How much is shipping?
Your available shipping options and their charges are shown at checkout before payment. Any free-shipping offer applies only where shown for your order.
How can I track my order?
Use the tracking link in your shipping confirmation when available. If you cannot find the email or need an update, contact support@shoppetly.com with your order number.
Which payment methods can I use?
The payment options available to you are displayed at checkout. Complete payment through the secure checkout; do not send payment details by email.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the requested change. We will try to help before dispatch, but changes cannot be guaranteed once processing has started. Your statutory cancellation rights remain available.
Returns & support
Can I return my purchase?
You have 30 days after delivery to request a return for eligible items under our voluntary policy. Items must be unused, in their original condition and packaging. Exclusions apply, including sale items and gift cards. Statutory rights, including rights for faulty goods, are unaffected. Read the full return policy.
Where do I send a return?
Email support@shoppetly.com first. We will confirm eligibility and provide the correct address, return label, and instructions. Do not assume that the address on the parcel or the business correspondence address is the returns address.
What if something arrives damaged or incorrect?
Email your order number and a description of the issue, with photos where practical. We will investigate and arrange the remedy required by applicable law. See the return policy for details.
When will my refund arrive?
Once a return is received, inspected, and approved under our voluntary policy, we send the refund to the original payment method within 10 business days. Bank processing can take longer. Statutory refund deadlines take priority where applicable.
Choosing & caring for your accessories
Will the dog seat extender fit my car?
Vehicle interiors vary. Check the product images and available measurements against your rear seat, the space behind your front seats, and your headrest attachment points. Email us your vehicle model and measurements if you are unsure. We do not promise a universal fit.
Does the extender replace a dog harness or restraint?
No. The extender is designed for comfort, support, and seat coverage. Use an appropriate pet restraint for travel. Attach a travel tether only to a suitable harness, never to a collar, and follow the restraint manufacturer’s instructions.
How should I clean the seat extender?
Remove loose fur and surface dirt, then wipe everyday marks with a damp cloth. Follow the care instructions supplied with your item. Do not machine-wash or soak the hard-bottom panels unless the supplied instructions specifically allow it.
Which fur removal mitt option should I choose?
Choose the size and quantity shown on the product page. A one-piece option contains one mitt; a two-piece bundle contains two. Check the selected option before adding it to your cart. Test on a small, hidden area of delicate fabric first.