Contact Information

Have a question about a product, delivery, or an order? Contact Petly using the details below.

Customer support

Email: support@shoppetly.com
Website: https://shoppetly.com
Contact form: https://shoppetly.com/pages/contact

For order-related questions, include:

• Your order number

• The name and email address used at checkout

• A brief description of your question or issue

• Relevant photographs, if an item arrived damaged or incorrect

Please do not email your password or full payment card details.

Returns and refunds

To request a return or report an issue with your order, email support@shoppetly.com.

Please contact us before sending an item back. We will provide the applicable return instructions and confirm the correct return address.

Our business correspondence address is not automatically the return address.

Return and Refund Policy:
https://shoppetly.com/policies/refund-policy

Privacy inquiries

For questions about your personal information or to make a privacy request, email support@shoppetly.com.

Privacy Policy:
https://shoppetly.com/policies/privacy-policy